The type of Information we have: Your First and Last Name, Full postal address for correspondence and installations, email address, Mobile Telephone Number, Landline Number. Equipment type installed/serviced and it’s locations within a premises. Where do we get your information? Supplied by you at the point of contact. How we use your information. For internal use only, your details will never be sold or passed on to other agencies or businesses for marketing purposes. How we share your information. Information may be collected by third party suppliers of goods and services, for example when registering for mobile device apps. This will be provided by you when you accept their terms and conditions at the point of using their services. Why we keep hold of your information. To maintain a business relationship, that allows us to fulfil our business obligations to you our customer. How to check and update your information. By email request to firstname.lastname@example.org The type of information we have The information we have about you includes things like who you are, how you use your Wilson Security Systems products and services, where you use our systems, and how you pay for your services.
Who you are includes:
Your name, phone number, address, security requirements and interests, etc. Your debit or credit card details, bank details and other payment information are held with GoCardless. How you use your Wilson Security Systems products and services includes: Your call, text and billing records. Where do we get your information? We collect information mainly when you sign up with us, contact us and when you use our products and services. We also record calls for training and monitoring purposes. For example, we will collect information when:
Your rights You have a number of legal rights in relation to the information that we hold about you, including:
The right to request details of the information we have about you. The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so. In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us. The right to ask that we update your information if it is inaccurate or incomplete. The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information, but we are legally entitled to retain it. The right to request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request. The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us. You can exercise your right by emailing us.. You’ll need to include some proof of identification. Email your Data Rights request to email@example.com or, if you prefer, you can write to us at: Wilson Security Systems Ltd, 28 Hever Avenue, Worcester WR4 0DQ. Don’t forget to include your form, if you choose to fill one out.
If you are a Wilson Security Systems employee, you can exercise your rights by contacting firstname.lastname@example.org
How to check and update your information Contact email@example.com and we will advise you of information held and make any necessary adjustments.